Our client is a company in the industrial sector, currently undergoing integration following a merger with another major player in the international market. The client has a particular interest in strategic cross-functional projects that reduce costs globally.
The objective of the project was to reduce costs through the transformation of travel management into a digital, interconnected solution tailored to the operations of each country and geographic region.
The project requirements involved unifying the management of all employee travel worldwide under a single travel agency and using their online booking tool (OBT). Strategic alignment across regions was a priority, especially in the aftermath of a significant M&A operation involving the client.
We had to face tight timelines and, above all, adapt to the newly published global travel policy. Local travel providers (hotels, trains, airlines, etc.) had numerous particularities, and the Client’s and Agency’s staff exhibited varying degrees of maturity in each of the involved countries. Additionally, Covid significantly impacted the project, leading various travel providers to reduce their hours. Despite all these challenges, the Kiteris team was able to overcome the situation and took on complementary roles to achieve the client’s successes in the project.
At Kiteris, we provide an ideal combination of understanding our clients’ business processes along with extensive experience in managing complex multicultural projects involving multiple countries. Our differentiating values are practicality, flexibility, and our knowledge of managing different stakeholders, management layers, and geographic regions.
Transforming travel agency management into a digital solution that is interconnected and adapted to the operations of each country and geographic region.
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