Maintenance, support, and evolution (AMS) of project management and advertising campaign applications

This project had two main objectives:

• outsourcing the maintenance of their management software applications by a scalable and flexible team of specialists.
• Implementing functional and technical improvements to the software applications that were burdened with significant technological debt.

To carry this out, we had to overcome various challenges. A swift transition from the previous provider to a new one was required due to the rapid disappearance of the former.

We needed to adapt the service to ITIL guidelines and the client’s needs in a flexible and continuous manner, adjusting a team size between 6 and 20 people depending on project requirements. Additionally, it was necessary to transition the service from the client’s offices in Madrid to our office in Cartagena.

During the service, we provided support from Spain to users in LATAM, addressing issues related to time zone differences, which included periodic travel to LATAM. The technological modernisation of .NET applications that had not been updated for several years was also required, with a Software Architect from our team consistently involved in the service. Throughout the process, we maintained costs that were reasonable and acceptable for companies in LATAM, often outperforming competitors in bidding processes.

We were able to execute the project thanks to our extensive experience in AMS and ITIL services, both in terms of order as well as procedures and tools. Our flexibility and agility in adapting to client needs, along with having a nearshoring office in Cartagena, also contributed significantly. We worked highly coordinated with the client, fostering empathy in both directions.